Customer Service Operations Specialist
4 weeks ago
At Neksjob, we are seeking a highly motivated and detail-oriented Customer Service Analyst to join our team. As a key member of our customer service operations, you will play a crucial role in ensuring that our customers receive exceptional service and support.
Key Responsibilities:- Receive and log customer problems/requests/issues and ensure proper documentation.
- Perform customer request/problem identification and follow defined procedures to resolve correctly.
- Develop and maintain product knowledge, industry knowledge, and business and professional skills.
- Demonstrate understanding of the customer's business needs or market and maintain high customer satisfaction ratings.
- Develop and maintain knowledge of order entry, incident management, and knowledge management tools.
- May perform follow-up on incidents with customers to ensure customer satisfaction.
- May identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.
- May assist with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.
- May complete outbound customer contacts to resolve customer issues or recommend products or services.
- Graduate or undergraduate degree.
- At least 2 years of BPO Sales Coach experience.
- Experience in managing a team of agents and skills in team, performance, SLA, and operations management.
- Willingness to work cyclical shift times and days.
- Highly motivated and able to work well with peers, stakeholders, and clients.
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Service Operations Specialist
4 weeks ago
Cebu City, Central Visayas, Philippines Gainstrong Careers Full timeService Operations SpecialistGainstrong Careers is seeking a highly skilled Service Operations Specialist to implement and maintain global standards for Yamaha 3S Shop service guidelines. The ideal candidate will have a strong background in service operations and be able to gather service documents, judgments of warranty claims, and updates for any warranty...
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Customer Service Operations Specialist
8 hours ago
Cebu City, Central Visayas, Philippines Neksjob Full timeNeksJob is seeking a highly skilled and detail-oriented CUSTOMER SERVICE OPERATIONS SPECIALIST. The successful candidate will be responsible for managing queues, mailboxes, and fulfilling ad-hoc requirements as defined by the business.The ideal candidate will have strong organizational skills, be able to work efficiently, and maintain quality standards. They...
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Customer Service Excellence Specialist
8 hours ago
Cebu City, Central Visayas, Philippines Neksjob Corporation Full timeWe are seeking a skilled Customer Service Excellence Specialist to join our team at Neksjob Corporation. This role is crucial in driving customer satisfaction and loyalty through data-driven insights.About the Role:This position involves analyzing customer service operations, identifying trends, and providing actionable recommendations to improve the overall...
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Yamaha Service Operations Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines Gainstrong Careers Full timeDUTIES AND RESPONSIBILITIES:Gainstrong Careers is seeking a skilled Yamaha Service Operations Specialist to implement and set-up global standards for Yamaha 3S Shop service guidelines. The ideal candidate will gather service documents, judgments of warranty claims, and updates for any warranty issues and concerns.Key Responsibilities:Initiate promotional...
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Technical Operations Specialist
9 hours ago
Cebu City, Central Visayas, Philippines Gainstrong Careers Full timeJob SummaryWe are seeking a highly skilled Technical Operations Specialist to join our team at Gainstrong Careers. As a key member of our operations team, you will play a vital role in implementing and maintaining global standards for service excellence.About the RoleThis is an exciting opportunity to work with Yamaha 3S Shops, providing exceptional customer...
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Customer Service Liaison Specialist
8 hours ago
Cebu City, Central Visayas, Philippines Solid Lyndelle Manpower Services Inc. Full timeJob OverviewSolid Lyndelle Manpower Services Inc. is seeking a skilled Customer Service Liaison Specialist to join our team.SalaryThe offered salary for this position ranges from PHP 18,000 to PHP 23,000 per month.Responsibilities and QualificationsHandle customer complaints professionally and provide suitable solutions within given time frames.Manage large...
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IT Operations Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines Southwestern University, Inc. Full time**IT Operations Specialist**Southwestern University Medical Center is seeking a dedicated IT Operations Specialist to provide comprehensive support for IT operations and initiatives.**Key Responsibilities:*** Collaborate with the IT Manager to develop and implement IT operations and budgets.* Recommend solutions to address business operational issues.*...
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Customer Service Liaison Specialist
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Cebu City, Central Visayas, Philippines Virtual Ventures Full timeVirtual VenturesWe are seeking a highly skilled and dedicated Customer Service Liaison Specialist to join our team.
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Customer Service Representative in Iloilo
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Iloilo City, Western Visayas, Philippines Headstart Specialist Full timeJob Title: CSR in IloiloAt Headstart Specialist, we are seeking a highly skilled and experienced Customer Service Representative to join our team in Iloilo. As a key member of our customer support team, you will be responsible for providing exceptional service to our international clients.Key Qualifications:High School level graduate (Old Curriculum) or K-12...
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Customer Service Operations Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines Neksjob Corporation Full timeCustomer Service Analyst Role at Neksjob CorporationA key member of our customer service team, the Customer Service Analyst plays a vital role in ensuring seamless customer interactions. Analyzing customer service data is crucial in identifying trends and providing actionable insights that enhance the customer experience.Responsibilities:Bridge the gap...
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Cebu City Customer Service Specialist
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Cebu City, Central Visayas, Philippines ETeam Full timeWe are looking for a skilled and motivated Cebu City Customer Service Specialist to join our team at ETeam.About the RoleThis is an exciting opportunity to work with a dynamic team in Cebu City. As a Cebu City Customer Service Specialist, you will be responsible for providing excellent customer service and support to our clients.Key ResponsibilitiesTo...
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Customer Experience Specialist
2 weeks ago
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Customer Service Operations Analyst
4 weeks ago
Cebu City, Central Visayas, Philippines Neksjob Corporation Full timeCustomer Service Analyst RoleNeksjob Corporation seeks a skilled Customer Service Analyst to join our team. This role is crucial in ensuring that customer service operations are efficient, effective, and aligned with business goals.Key ResponsibilitiesAnalyze customer service data to identify trends and provide actionable insights to improve the overall...
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Cebu City, Central Visayas, Philippines TalentSync Training and Developement Full timeJob Description:As a Customer Service Representative for Retail Account Specialist, you will be responsible for providing exceptional customer service to our valued clients.About the Role:We are seeking a highly motivated and experienced professional to join our team as a Customer Service Representative for Retail Account Specialist. The ideal candidate will...
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Customer Service Representative
4 weeks ago
Cebu City, Central Visayas, Philippines Talent Outsourcing Channel Solutions Full time{"title": "Customer Care Specialist", "description": "Job SummaryWe are seeking a highly skilled Customer Care Specialist to join our team at Talent Outsourcing Channel Solutions. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients in the healthcare industry.Key ResponsibilitiesProvide...
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Customer Service Support Specialist
8 hours ago
Cebu City, Central Visayas, Philippines Neksjob Full timeAbout NeksjobNeksjob is a leading organization that offers competitive salaries and exciting performance bonuses to its employees.Job DescriptionWe are seeking a highly skilled Customer Service Support Specialist to join our team. In this role, you will be responsible for responding to incoming calls from customers, answering their questions and inquiries,...
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Customer Service Representative
2 weeks ago
Cebu City, Central Visayas, Philippines ADDFORCE HUMAN RESOURCES Full timeCollection Specialist OpportunityWe are seeking a highly skilled Collection Specialist to join our team at ADDFORCE HUMAN RESOURCES. In this role, you will play a key part in collecting outstanding payments from customers and ensuring that our clients receive timely payments.Key Responsibilities:Make phone calls to customers to discuss payment...
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Customer Service Agent
8 hours ago
Cebu City, Central Visayas, Philippines Eteam Workforce Inc Full timeJob Title: Customer Service Agent - Reservation SpecialistAbout Eteam Workforce IncEteam Workforce Inc is a reputable company that offers various job opportunities for individuals who are looking to start their career in customer service. Our team is dedicated to providing excellent service to our clients and we are seeking highly skilled and motivated...
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Customer Service Representative
4 weeks ago
Cebu City, Central Visayas, Philippines Neksjob Corporation Full timeCustomer Support SpecialistWe are seeking a highly skilled and experienced Customer Support Specialist to join our team at Neksjob Corporation. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty to our brand.Key Responsibilities:Respond to customer...
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Customer Service Representative
2 weeks ago
Cebu City, Central Visayas, Philippines J-K Network Services Full timeJob Title: Customer Service SpecialistCompany Overview:J-K Network Services is a leading IT BPO company that provides innovative customer service solutions across various industries. Our team of experts specializes in delivering exceptional service experiences that drive business growth and customer satisfaction.Job Summary:We are seeking a highly skilled...