
Patient Journey Coordinator
11 hours ago
Healthcare Navigation Specialist
Job Description:
We are seeking a compassionate and detail-oriented professional to guide patients through complex healthcare journeys with empathy and professionalism.
Key Responsibilities:
- Coordinate care, address inquiries, facilitate referrals, and provide emotional support to ensure each patient feels informed and cared for.
- Act as the primary point of contact for patients, assisting with appointment scheduling, follow-ups, and care coordination.
- Guide patients through healthcare processes, including treatment options, insurance inquiries, and post-treatment resources.
- Manage referrals to specialists, ensuring patients are directed to the most suitable providers for their needs.
- Provide compassionate listening and emotional support to patients managing complex medical issues.
- Address concerns empathetically and advocate for patients' needs throughout their healthcare journey.
Required Skills and Qualifications:
- Excellent written and verbal communication skills in English (neutral accent preferred)
- 2+ years of experience in customer service, healthcare support, or care navigation roles
- Strong understanding of the healthcare system and patient care processes
- Proficiency in Google Suite, Calendly, RingCentral, and CRM or case management tools
- Strong attention to detail with the ability to manage multi-step patient processes efficiently
- Compassionate, patient-centered approach with emotional resilience in fast-paced situations
Benefits:
- Generous PTO: Ample paid time off to rest and recharge
- Health Coverage: HMO coverage after 3 months
- Direct Mentorship: Grow through guidance from international industry experts
- Learning & Development: Ongoing access to resources for professional growth
- Global Networking: Work and connect with professionals around the world
- Work-Life Balance: Flexible hours that support a healthy work-life balance
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