Technical Support Professional

1 day ago

Cavite City, Calabarzon, Philippines beBeeServiceDesk Full time $45,000 - $60,000
Remote Support Specialist

We are seeking a skilled Remote Support Specialist to join our team. As a Remote Support Specialist, you will provide high-quality technical support to our customers via phone, email, and chat. Your responsibilities will include managing incidents and requests within our ticketing system, performing daily ticket follow-ups with end-users, resolving username and password problems, and providing remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers, and accessories.

Responsibilities
  • Provide white-glove, end-user service desk support via phone, email, and chat.
  • Manage incidents and requests within the ServiceNow ticketing system.
  • Perform and document daily ticket follow-ups with end-users within respective ticketing systems.
  • Resolve username and password problems.
  • Perform uninstall/reinstall of approved software applications to devices.
  • Provide multifactor authentication, single sign-on, and VPN support.
  • Perform software and application support.
  • Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers, and accessories.

Requirements
  • A reliable, high-speed internet connection is required.
  • CompTIA A+ certification is preferred.
  • Experience supporting Microsoft 365, Windows 10, and Active Directory is essential.
  • 1+ year Mac OS experience is recommended.
  • Experience with the ServiceNow ticketing system is necessary.
  • Experience with remote access tools such as LogMeIn, TeamViewer, and Take Control is desirable.
  • Experience remotely troubleshooting Windows hardware and software break/fix issues is essential.
  • 2-3 years of progressive experience in a Technical Support role with an MSP or call center IT support environment is required.
  • Technical proficiency with common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, WiFi, etc., is necessary.
  • Knowledge of Active Directory, Azure, O365, MFA, SSO, Okta, networking, and server concepts is beneficial.
  • Understanding of call center metrics and KPIs is essential.
  • A college or technology school degree is preferred.
  • Ability to multitask and experience working in a fast-paced environment is required.
  • Strong technical troubleshooting and customer service skills are necessary.
  • Strong verbal and written communication skills are essential.

This is an excellent opportunity to join a dynamic team and take your career to the next level. If you are a motivated and experienced Remote Support Specialist looking for a new challenge, please submit your application today

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