Remote Technical Support Professional

1 day ago

Cavite City, Calabarzon, Philippines beBeeTechnical Full time $20,000 - $30,000
Customer Support Role

MCI is a leading provider of business process outsourcing solutions. We specialize in delivering tailored services to meet the diverse needs of our clients. With a commitment to excellence and innovation, we have established ourselves as trusted partners in the industry.

We are seeking skilled and customer-focused professionals to provide technical assistance and troubleshooting support for various clients across industries. In this role, you will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

Candidates must have prior experience working in call centers and reside within a reasonable distance from our office. Additionally, they should possess strong proficiency in English, both written and spoken, and be able to multitask effectively.

To be considered for this position, applicants must complete a full application on our careers page, including screening questions and a pre-employment test.

Key Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
Required Skills and Qualifications
  • High school diploma or equivalent
  • Prior experience working in call centers
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
Benefits

Our compensation and benefits packages are designed to be competitive and to grow with you over time. Benefits include:

  • HMO Coverage plus a dependent
  • Dental Coverage with in-house dental assistance worth ₱5,000
  • Free meals during training
  • Allowances for rice, clothing, and meals
  • Performance and loyalty bonuses
  • Disinfection and safety measures in the workplace
  • Opportunities for growth and promotion
About This Role

This job operates in a professional office environment. The role is largely sedentary and involves long periods of computer and headset use. May need to move or lift up to forty (40) pounds occasionally.

Conditions of Employment
  • Must be authorized to work in the country where the job is based

  • Technical Support Professional

    22 hours ago

    Cavite City, Calabarzon, Philippines beBeeCustomerSuccess Full time $65,000 - $95,000

    About Our OrganizationWe are a pioneering AI-driven healthcare platform that utilizes predictive analytics to transform medical data into actionable insights. This helps healthcare professionals streamline workflows and improve patient care efficiency.Job Summary:Key Responsibilities:Act as the primary point of contact for customers, providing exceptional...

  • Technical Support Professional

    1 day ago

    Cavite City, Calabarzon, Philippines beBeeServiceDesk Full time $45,000 - $60,000

    Remote Support SpecialistWe are seeking a skilled Remote Support Specialist to join our team. As a Remote Support Specialist, you will provide high-quality technical support to our customers via phone, email, and chat. Your responsibilities will include managing incidents and requests within our ticketing system, performing daily ticket follow-ups with...

  • IT Professional

    20 hours ago

    Cavite City, Calabarzon, Philippines beBeeTechnical Full time ₱509,000 - ₱636,199

    IT Support Specialist Role OverviewWe are seeking a highly skilled IT professional to join our organization. As a key member of our IT support team, you will be responsible for providing excellent customer service, resolving technical issues, and maintaining internal technology systems.Key Responsibilities:Provide remote resolution of common IT issues (PC,...

  • Remote Technical Support Specialist

    19 hours ago

    Cavite City, Calabarzon, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

    Job Role OverviewWe are seeking an exceptional Remote Technical Support Specialist to join our team. This individual will be responsible for delivering top-notch technical assistance and troubleshooting support to our clients, ensuring seamless issue resolution and outstanding customer satisfaction.Key Responsibilities:Respond to client technical support...

  • Technical IT Support Professional

    1 day ago

    Cavite City, Calabarzon, Philippines beBeeTechnical Full time $40,000 - $80,000

    IT Support SpecialistAbout the RoleWe are seeking a highly skilled IT Support Specialist to join our team. The successful candidate will be responsible for providing top-notch IT support to clients via phone, email, and chat.This is an exciting opportunity for an experienced IT professional to make a real difference in the lives of our clients. You will have...

  • Remote IT Support Professional

    23 hours ago

    Cavite City, Calabarzon, Philippines beBeeTechnical Full time $7,000 - $7,500

    Job TitleIT Support Specialist Job Summary:We are seeking an experienced IT support specialist to join our team. The ideal candidate will have a strong background in technical support and troubleshooting, with the ability to work effectively in a remote environment.Provide technical support for Microsoft 365 and Google Workspace tenantsTroubleshoot issues in...

  • Remote Technical Support Specialist

    1 day ago

    Cavite City, Calabarzon, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

    About the Role:">We are seeking highly motivated individuals to join our team as Technical Support Specialists. In this role, you will provide top-notch technical assistance and troubleshooting support to clients across various industries.">Your Key Responsibilities Will Include:">">Responding to technical inquiries and resolving issues related to hardware,...

  • Remote Technical Support Specialist

    1 day ago

    Cavite City, Calabarzon, Philippines beBeeSupport Full time ₱100,000 - ₱120,000

    About the JobWe are seeking a skilled Remote Technical Support Representative to join our team. As a technical support specialist, you will provide assistance and troubleshooting support for clients across various industries.Job ResponsibilitiesTroubleshoot and resolve technical issues: Respond to inbound technical support requests via phone, chat, or email,...

  • Remote Technical Support Specialist

    1 day ago

    Cavite City, Calabarzon, Philippines beBeeSupport Full time ₱6,000,000 - ₱8,000,000

    Job OpportunitySeeking an experienced Technical Support Specialist to join our remote team.With a strong focus on delivering exceptional customer experiences, this role offers the chance to make a meaningful impact while working with cutting-edge Smart Grid solutions.ResponsibilitiesResolve customer support inquiries in a timely manner.Troubleshoot complex...

  • Remote Technical Support Representative

    2 weeks ago

    Cavite City, Calabarzon, Philippines Mass Markets Full time

    PositionRemote Technical Support Representative – Mass MarketsPosition OverviewMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the...