Senior Human Resources Coordinator

1 week ago


Hagonoy, Central Luzon, Philippines beBeeCoordinators Full time $50,000 - $90,000

Key Roles and Responsibilities

  • Respond to employee inquiries and provide transactional services over the phone, chat, or ticket with excellent communication skills.
  • Support managers and employees by answering policy and navigation questions, processing transactions such as employee personal data changes, job data updates, promotions, demotions, salary adjustments, performance management, training, severance, tax inquiries, exit/termination, and leave of absence in Workday.
  • Develop or refer to Standard Operating Procedures (SOPs) and Detailed Task Procedures (DTPs) to complete employee transactions.
  • Collaborate with onshore partners to receive training on all employee queries.
  • Create a repository for out-of-scope queries and receive training to shift these into Tier 1. Forward Tier 2 transactions to relevant leads or onshore counterparts according to defined processes.

The ideal candidate will possess a Bachelor's degree and at least one year of experience in HR Helpdesk roles, delivering services preferably from an HR shared service center environment. Experience working with HR ATS and workflow systems (ServiceNow, Zendesk, BambooHR, etc.) is also required. Open to working US shifts.



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