Expert Solutions Specialist

4 hours ago

San Fernando, Central Luzon, Philippines beBeeSolutions Full time $70,000 - $98,700

We are seeking a Solutions Expert who has a passion for delivering technical solutions to customers.

Key Responsibilities:

  • Demonstrate expertise in functional and technical discussions with customers, understanding their requirements and pain points.
  • Present effective solutions that showcase the product's value, addressing customer needs.
  • Conduct assessments and solution-finding sessions for customers with varying complexity levels.

Sales & Customer Success Support:

  • Provide technical support to Sales and Customer Success teams, helping them achieve revenue goals.
  • Develop impactful product demos tailored to specific audiences, verticals, and customer needs.
  • Contribute to proposal responses addressing functional and technical requirements.

Knowledge Sharing & Best Practices:

  • Stay updated on best practices and product knowledge, sharing insights with internal teams.
  • Collaborate with colleagues on technical solutions and problem-solving strategies.

Product Representation & Growth:

  • Represent the company as a product expert at conferences, demonstrations, and customer visits.
  • Address technical questions and follow up on pending issues.
  • Invest in personal and professional growth, expanding technical skills and product knowledge.
Requirements

Necessary Qualifications:

  • 2-4 years of experience in a Solutions Engineering or similar technical customer-facing role.

Desirable Skills:

  • Strong understanding of our product suite, including front-end and back-end functionality.
  • Ability to troubleshoot technical product functional issues and propose solutions.
  • Excellent written and verbal communication skills, explaining technical concepts clearly to diverse audiences.
  • Team-oriented mindset, working effectively with Sales, Customer Success, and other internal stakeholders.

PREFERRED SKILLS:

  • Bachelor's or Master's degree in relevant fields.
  • Experience in Sales/Solutions Engineering and Management within the Technology sector.

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