Technical Solutions Expert

12 hours ago

San Fernando, Central Luzon, Philippines beBeeSupport Full time ₱3,500 - ₱5,500

A Day in the Life of a Technical Support Specialist

Job Summary

We are seeking an experienced technical support specialist to join our team. As a technical support specialist, you will be responsible for providing advanced technical support to customers, troubleshooting complex issues, and working closely with internal teams to identify and resolve problems.

Responsibilities
  • Escalation Point
  • Provide advanced technical support while maintaining a customer-first approach—empathetic, accurate, compassionate, responsive, resourceful, and detail-oriented.
  • Conduct thorough investigations of escalated issues, replicating problems as needed and collaborating with internal teams for resolution.
  • Work closely with Engineering and Product teams to identify, document, and escalate bugs or system limitations.
  • Mentor and guide L1 Support Specialists, sharing knowledge and best practices to improve troubleshooting efficiency.
  • Continuously learn, master, and share technical knowledge.
  • Assist in creating and improving knowledge base documentation with solutions to recurring and newly discovered issues.
  • Perform testing and validate bug fixes from Engineering team
  • Monitor and analyze support trends to proactively identify recurring issues and propose long-term solutions.
  • Ensure timely follow-ups and updates to customers on escalated cases, maintaining transparency throughout the resolution process.
  • Stay updated on product updates, system changes, and new features to enhance troubleshooting capabilities.
Requirements
  • Strong background in customer service and technical problem-solving.
  • Proven ability to diagnose and troubleshoot complex SaaS applications.
  • Proficiency in using Zendesk or similar ticketing and chat support systems.
  • Experience working with SaaS integrations and debugging API-related issues.
  • Familiarity with database queries (SQL) for troubleshooting (a plus)
  • Experience using Datadog or other logging platforms for log analysis (a plus).
  • Experience working with engineering teams to report and resolve product bugs.
  • Familiarity with HR systems (a plus).
Ninja Perks and Benefits
  • Competitive compensation package
  • Adherence to government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • Paid time off, birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program
What We Offer

We offer a dynamic work environment, a competitive compensation package, and opportunities for growth and development. If you are passionate about delivering exceptional customer experiences, we encourage you to apply.

  • Technical Solutions Expert

    12 hours ago

    San Fernando, Central Luzon, Philippines beBeeSolution Full time ₱3,500 - ₱4,500

    We are seeking a talented Solutions Consultant to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic solutions.Job DescriptionAs a Solutions Consultant, you will be the primary point of contact for customers, providing expert guidance and...

  • Technical Solutions Specialist

    6 hours ago

    San Fernando, Central Luzon, Philippines beBeeNetwork Full time ₱5,640 - ₱7,920

    Technical Solutions SpecialistThe ideal candidate will provide expert technical support to both sales teams and customers, working collaboratively to design solutions that meet customer needs.Main Responsibilities:Collaborate with the sales team to understand customer requirements and develop targeted solutionsDesign scalable network architectures and...

  • Expert Solutions Specialist

    6 hours ago

    San Fernando, Central Luzon, Philippines beBeeSolutions Full time $70,000 - $98,700

    We are seeking a Solutions Expert who has a passion for delivering technical solutions to customers.Key Responsibilities:Demonstrate expertise in functional and technical discussions with customers, understanding their requirements and pain points.Present effective solutions that showcase the product's value, addressing customer needs.Conduct assessments and...

  • Technical Solutions Expert

    2 days ago

    San Fernando, Central Luzon, Philippines beBeeITSupport Full time ₱100,000 - ₱120,000

    IT Support SpecialistMCI is a leading provider of tailored solutions to meet the diverse needs of its clients. We are seeking a skilled IT Support Specialist to join our team.The ideal candidate will have a strong technical background, excellent communication skills, and a passion for providing exceptional customer service. As an IT Support Specialist, you...

  • Technical Leader

    5 hours ago

    San Fernando, Central Luzon, Philippines beBeeinsurance Full time ₱900,000 - ₱1,200,000

    Job OverviewA Senior Technical Lead with a focus on insurance is required to provide expert design and delivery of forward-looking solutions in modern cloud-based environments.About the RoleThis position involves collaborating closely with clients to assess their needs, designing tailored technical strategies, and supporting business growth initiatives. The...

  • Technical Solutions Professional

    5 hours ago

    San Fernando, Central Luzon, Philippines beBeeTechnical Full time ₱18,000 - ₱21,000

    Transforming Technology and Customer ExperienceAbout the RoleWe are seeking an exceptional Technical Solutions Professional to join our Customer Success team. This role offers real technical challenges, direct customer impact, growth opportunities, and leadership potential. You will own end-to-end technical investigations and become the go-to expert for...

  • Technical Solutions Professional

    11 hours ago

    San Fernando, Central Luzon, Philippines beBeeSupport Full time $75,000 - $124,000

    Technical Solutions ProfessionalWe are seeking a highly skilled Technical Solutions Professional to join our team. In this role, you will be responsible for providing technical support and solutions to our customers, as well as collaborating with cross-functional teams to drive business growth.About the RoleThis is a challenging and rewarding opportunity for...

  • Senior Solutions Expert

    12 hours ago

    San Fernando, Central Luzon, Philippines beBeeSolution Full time ₱3,500 - ₱5,000

    Job Overview:Deliver High-Quality SolutionsAs a Senior Solutions Specialist, you will be responsible for assisting project teams to deliver Dayforce configurations that meet best practices. You will provide limited customer support to clients awaiting implementation of their Dayforce product and deliver long-term solutions to fix configuration gaps...

  • Technical Solutions Developer

    11 hours ago

    San Fernando, Central Luzon, Philippines beBeesoftware Full time $60,000 - $90,000

    Job DescriptionWe are seeking a skilled professional to design, develop, and implement innovative technology solutions that enhance customer experience and operational efficiency.The ideal candidate will have expertise in software development, systems integration, and technical support. They should be able to translate business requirements into scalable,...

  • Salesforce Technical Solutions Specialist

    11 hours ago

    San Fernando, Central Luzon, Philippines beBeeDeveloper Full time ₱18,000 - ₱24,000

    Salesforce Developer Job DescriptionThis role offers an exciting opportunity to join a dynamic team and play a crucial part in driving business growth through innovative technical solutions.As a Salesforce Developer, you will be responsible for designing, developing, and implementing custom Salesforce applications that meet the business needs of our clients....