Senior Solutions Expert

4 days ago

San Fernando, Central Luzon, Philippines beBeeSolution Full time ₱3,500 - ₱5,000

Job Overview:

Deliver High-Quality Solutions

As a Senior Solutions Specialist, you will be responsible for assisting project teams to deliver Dayforce configurations that meet best practices. You will provide limited customer support to clients awaiting implementation of their Dayforce product and deliver long-term solutions to fix configuration gaps identified by Dayforce customers post go-live.

Key Responsibilities:

  • Confirm, gather, and document customer requirements
  • Consult customers on various options to address business requirements by leveraging best practices, considering downstream effects of configuration choices, applying deep understanding of data flow in Dayforce and 3rd-party applications, and considering product performance and cloud resources to optimize solutions
  • Write SQL code to identify, troubleshoot, and fix data as well as configuration issues in the customer's Dayforce instance
  • Understand, troubleshoot, and modify XML and XSLT code
  • Project Management: create and follow a project plan using effort estimation, outline action items, measure progress, make adjustments, and follow the plan through to completion; provide customers with significant and timely updates; prioritize and manage multiple projects for a customer and maintain strong relationships; collaborate with customers, Ceridian contacts, and 3rd-party vendors to conduct thorough testing to deliver a complete and high-quality solution

Requirements:

  • Bachelor's Degree in Computer Science, Engineering, or relevant software/computer-related fields
  • 4+ years of support experience or equivalent
  • Superior communication, organizational, and problem-solving skills
  • Strong proficiency with SQL and an understanding of relational database systems
  • Expert understanding of programming, HTML, and Microsoft Server Technology
  • Technical knowledge of XML and XSLT
  • Solid exposure to hosting and change management protocols

What We Offer:

  • Competitive pay and benefits
  • Excellent time away from work programs
  • Comprehensive wellness initiatives
  • Recognition through competitive pay and benefits
  • Opportunities for personal and professional growth

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