Experienced Travel Solutions Expert
4 hours ago
Transform customer experiences through personalized travel solutions and IHG brand values.
Key Responsibilities:- Deliver innovative reservation solutions for guests across multiple languages.
- Embodiment of Brand Hearted behaviors through passion, knowledge, and pride.
- Cultivate a culture of global diversity and adaptability to meet guest needs.
- Consistently exceed performance expectations in revenue, conversion, quality, and guest satisfaction.
- Foster loyalty through personalized service and efficient communication.
- Utilize creativity to proactively address guest concerns and drive results.
- Effectively manage time, prioritize tasks, and navigate multiple systems.
- Work collaboratively by leveraging tools, information, and team feedback.
- Pursue continuous development, embracing change and growth opportunities.
- Understand and respect the impact of actions on colleagues, guests, and hotels.
Education: High school diploma or equivalent is required; college degree in Tourism is preferred.
Experience:
Previous call center experience in sales capacity or other call handling roles is preferred.
Hotel/travel industry experience is desired.
Technical Skills:
- Strong customer service and sales skills.
- Proficient bilingual communication skills (listening, written, verbal).
- Social intelligence – empathy, self-awareness, cultural sensitivity.
- Ability to customize generic information.
- Strong web-based navigation skills.
- Adaptability to technological and organizational changes.
- Basic software and hardware troubleshooting.
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