Desktop Support Specialist

1 day ago

Taguig, National Capital Region, Philippines beBeeDesktop Full time ₱500,000 - ₱650,000
Job Description

The primary function of this role is to provide exceptional technical support and assistance to users experiencing issues with their desktop systems, software, and related technologies.

This position involves troubleshooting, diagnosing, and resolving technical problems remotely, ensuring minimal downtime and optimal performance for users.

In addition to technical support, the specialist will also be responsible for assisting in the setup, configuration, and maintenance of desktop systems and software, as well as providing guidance and training to users as needed.


Key Responsibilities
  • Provide remote technical support to end-users for desktop hardware, software, and network-related issues.
  • Diagnose and troubleshoot technical problems, including but not limited to operating system errors, software malfunctions, and hardware failures.
  • Resolve issues related to email, internet connectivity, and other desktop applications.

System Configuration and Maintenance
  • Assist in the setup, configuration, and maintenance of desktop systems, including operating systems, software applications, and peripheral devices.
  • Perform remote installations, upgrades, and patches to ensure systems are up-to-date and secure.
  • Monitor system performance and implement solutions to optimize functionality.

User Assistance and Training
  • Guide users through step-by-step solutions, either over the phone, via email, or through remote desktop software.
  • Provide training and support to users on new software, hardware, and IT policies.
  • Create and maintain user documentation and FAQs to assist with common issues.

Incident Management
  • Log and track support requests using a ticketing system, ensuring timely resolution and follow-up.
  • Escalate complex issues to higher-level support teams or vendors as necessary.
  • Maintain detailed records of issues, resolutions, and user interactions.

Security and Compliance
  • Ensure all desktop systems comply with company security policies and standards.
  • Implement and enforce data security measures, including antivirus software and firewalls.
  • Assist in the management of user accounts, permissions, and access controls.

Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • Proven experience in a desktop support or technical support role, preferably in a remote capacity.

Technical Skills
  • Proficient in Windows and macOS operating systems.
  • Strong knowledge of Microsoft Office Suite and other common desktop applications.
  • Understanding of networking concepts, including TCP/IP, DNS, and DHCP.
  • Experience with Active Directory and user account management.
  • Basic knowledge of hardware components and troubleshooting techniques.

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