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Client Support Specialist

7 days ago

Cebu City, Central Visayas, Philippines East West Banking Corporation Full time
About the Role

East West Banking Corporation is seeking an experienced professional to fill the position of After-Sales Team Lead. This role involves ensuring all after-sales support needs are addressed within the expected timeframe by support teams.

In this capacity, you will facilitate the implementation of internal and external clients in the region within the prescribed timeframe and escalate out-of-scope issues to responsible stakeholders.

The ideal candidate will have a Bachelor's degree in Business or Management and at least one year of experience in People Management, Customer Support, Customer Engagement, and/or IT Support. Additionally, they should have hands-on experience in technical/systems analysis and product knowledge, including basic banking concepts.

We offer a competitive salary package, benefits, performance-based incentives, and recognition programs to reward high-performing individuals. Our team is dedicated to career development and training opportunities, allowing you to grow professionally with our company.