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Senior Lead Conversion Specialist
1 week ago
The Senior Lead Conversion Specialist is responsible for qualifying leads and re-profiling Multichannel customers by telephone. This role requires strong communication skills to identify decision makers for Express shipping and gain access to them.
Main Responsibilities- Qualify suspects and allocate prospects to the correct sales channel, resulting in improved revenue per opportunity and higher closing ratio.
- Identify revenue potential with Suspects to convert into Prospects for Telesales and Field Sales Executives.
- Develop knowledge of DHL's services and general commercial awareness to provide excellent customer service and maximize departmental contribution to sales function.
- Planning & Organizing: Sets clear goals, establishes a course of action, and uses efficient work methods and tools.
- Results Orientation: Continually seeks to accomplish critical tasks with measurable results.
- Teamwork: Works cooperatively with others to achieve targets and objectives.
- Accountability: Acts responsibly and keeps commitments.
- Communication: Provides timely, clear, and concise information.
- Self Management: Remains calm under pressure and maintains effective performance.
- 3 years experience in sales.
- Diploma (or equivalent).
This role offers opportunities for growth and development in a dynamic environment.