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Senior Lead Conversion Specialist

1 week ago


Manila, National Capital Region, Philippines DHL Express (Philippines) Corporation Full time
Job Summary

The Senior Lead Conversion Specialist is responsible for qualifying leads and re-profiling Multichannel customers by telephone. This role requires strong communication skills to identify decision makers for Express shipping and gain access to them.

Main Responsibilities
  1. Qualify suspects and allocate prospects to the correct sales channel, resulting in improved revenue per opportunity and higher closing ratio.
  2. Identify revenue potential with Suspects to convert into Prospects for Telesales and Field Sales Executives.
  3. Develop knowledge of DHL's services and general commercial awareness to provide excellent customer service and maximize departmental contribution to sales function.
Key CompetenciesBusiness
  • Planning & Organizing: Sets clear goals, establishes a course of action, and uses efficient work methods and tools.
  • Results Orientation: Continually seeks to accomplish critical tasks with measurable results.
Leadership
  • Teamwork: Works cooperatively with others to achieve targets and objectives.
Personal
  • Accountability: Acts responsibly and keeps commitments.
  • Communication: Provides timely, clear, and concise information.
  • Self Management: Remains calm under pressure and maintains effective performance.
Requirements
  • 3 years experience in sales.
  • Diploma (or equivalent).

This role offers opportunities for growth and development in a dynamic environment.