Customer Service Team Member

2 days ago

Caloocan City, National Capital Region, Philippines beBeeCustomerService Full time ₱2,000,000 - ₱3,000,000
Job Description

We are seeking a highly skilled and dedicated Customer Service Representative to support our clients in a BPO contact center.

The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a smooth and satisfying customer experience.

This is an excellent opportunity to work in a fast-paced environment and contribute to the success of our organization.

Key Responsibilities
  • Handle inbound calls, emails, or chats from customers with professionalism and empathy.
  • Provide accurate information about products, services, and billing to meet customer needs.
  • Resolve customer complaints and escalate when necessary to ensure timely resolution.
  • Maintain detailed records of customer interactions to improve service delivery.
  • Follow company procedures and compliance guidelines to maintain a high level of quality and efficiency.
  • Meet performance goals related to quality, efficiency, and customer satisfaction through continuous improvement.
Required Skills and Qualifications
  • Must be 18 years or older and have a high school diploma or equivalent.
  • 1+ years of customer service experience, preferably in a contact center environment.
  • Strong communication and interpersonal skills to effectively interact with customers and colleagues.
  • Ability to multitask and work in a fast-paced environment with multiple priorities.
  • Familiarity with CRM systems and call center tools to streamline processes and improve efficiency.
  • Fluency in English and Spanish to communicate effectively with customers and colleagues.

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