HVAC Service Team Member

3 days ago

Quezon City, National Capital Region, Philippines beBeeCustomerService Full time ₱250,000 - ₱350,000
HVAC Service Representative Opportunity

We seek an experienced Customer Service professional to join our team and support the delivery of exceptional HVAC services to customers.

This role involves managing customer communications, handling both incoming and outgoing calls with professionalism and knowledge of HVAC systems, to assist clients, offer solutions, and convert inquiries into scheduled services or sales.

  • Respond to inbound calls from residential and commercial customers regarding HVAC services (repairs, maintenance, installations, estimates)
  • Make outbound follow-up calls to confirm appointments, provide quotes, or check on previous service calls
  • Assess customer needs and recommend appropriate HVAC solutions based on established guidelines
  • Schedule service appointments accurately in coordination with dispatch teams
  • Provide pricing, warranty, and service information clearly and professionally
  • Maintain up-to-date customer records and call notes in the CRM system
  • Resolve customer concerns or escalate issues to the relevant internal team
  • Meet quality assurance and service level benchmarks set by the organization
Requirements
  • At least 1 year of experience in a call center or phone-based customer service/sales role (HVAC or trades industry preferred)
  • Strong knowledge of HVAC systems, terminology, and common customer concerns
  • Excellent verbal communication, active listening, and problem-solving skills
  • Experience using CRM or dispatch software is advantageous
  • Ability to multitask, stay organized, and work in a fast-paced environment
  • Comfortable working remotely or in a BPO setting with flexible shifts if required

Why Apply:

As a key member of our team, you will have the opportunity to develop your skills and expertise in HVAC customer service while making a positive impact on our customers' experiences.

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