
Bilingual Customer Support Associate
8 hours ago
Bilingual Call Center Professional
About the PositionWe seek a skilled and motivated individual to handle inbound/outbound calls, providing customer support through various channels. The successful candidate will deliver exceptional service by attending to client needs in a timely and professional manner.
Main Responsibilities:- Respond to inbound and outbound calls with courtesy, efficiency, and professionalism
- Listen, comprehend customer concerns, and resolve any issues promptly
- Conduct research as needed, collaborate with other departments to address concerns
- Adhere to established processes, perform tasks with courtesy and professionalism
- Age 18 or older
- High school diploma or equivalent education
- Fluent reading and speaking skills in Spanish and English
- 6 months experience in voice, email, and chat support call center settings
- Excellent organizational, written, and verbal communication abilities
- Candidate must possess excellent communication skills and attention to detail
- Familiarity with CRM systems and software applications is an asset
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