Support Team Operations Director

1 day ago


Batangas, Calabarzon, Philippines beBeeLeadership Full time ₱750,000 - ₱1,250,000
Job Overview

We are seeking a seasoned leader to spearhead our support team, driving operational excellence and ensuring top-notch client service.

Key Responsibilities
  • Guide a support team to deliver exceptional customer experiences
  • Manage escalations, monitor performance, and foster a collaborative culture
  • Oversee customer support tickets, guaranteeing timely resolution and clear communication
  • Administer and optimize Salesforce, including training, reporting, and automation
  • Collaborate across departments to resolve complex challenges and improve processes
Requirements
  • 8+ years of production environment experience
  • 5+ years of SQL and team leadership
  • Strong background in Linux, networking, firewalls/VPNs, and relational databases (Oracle/PostgreSQL)
  • Cloud systems experience (networking, storage)
  • Excellent communication, problem-solving, and leadership skills
Nice-to-Haves
  • Salesforce administration experience
  • Knowledge of Java, JSP, or jQuery
  • Utility industry or Smart Grid experience
  • ITSM/ITIL knowledge

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