Patient Financial Services Expert

4 days ago


Manila, National Capital Region, Philippines Amazon Operation Services Philippines, Inc. Full time

Job Description

As a Patient Financial Services Expert, you will be responsible for handling tasks via our offline chat using One Medical tools. You will also assist administrators with member inquiries and do proactive reach-outs to members with large balances.

You will be working closely with our team to ensure that our members receive the best customer service possible. This includes answering patient inquiries for complex billing cases and questions, investigating claims through insurance to ensure they were processed according to the patient benefit plan via internal tools, and supporting One Medical through processes aimed at empowering our patients to resolve any financial responsibilities.



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