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Customer Support Specialist
1 week ago
We are looking for a dedicated and skilled Customer Support Specialist to join our team at Welsend Global Services Inc. Our ideal candidate will be responsible for providing exceptional customer service to our Mandarin-speaking clients, ensuring their satisfaction and loyalty.
Responsibilities:- Respond to customer inquiries via phone, email, and chat in both Mandarin and English.
- Provide accurate information about our products and services, addressing any questions or concerns the customer may have.
- Solve customer complaints and issues in a timely and professional manner.
- Maintain accurate records of customer interactions, including communication logs and issue resolutions.
- Collaborate with our team to continuously improve our customer service standards and processes.
- Excellent communication skills in both Mandarin and English.
- Experience in customer service is highly valued but not required.
- Possess strong problem-solving skills, with the ability to think critically and resolve complex issues.
- Able to work independently with minimal supervision, while also being a team player who can contribute to collaborative efforts.
- Familiarity with basic computer applications and software, with the ability to learn new systems quickly.
- Flexibility in scheduling and availability, with a reliable internet connection.
