Lead Customer Support Specialist

3 days ago


Taguig, National Capital Region, Philippines Livelyhood Enterprises Corporation Full time

Livelyhood Enterprises Corporation is committed to delivering exceptional customer experiences through our dedicated customer support team.

About the Role

The successful candidate will have a passion for customer service, with a demonstrated ability to lead and motivate teams to achieve outstanding results.

Key Responsibilities
  • Develop and implement customer support strategies, focusing on continuous improvement and process optimization
  • Oversee the daily operations of the support team, ensuring that all customer inquiries and issues are resolved efficiently and effectively
  • Collaborate with cross-functional teams to drive business growth and expansion, leveraging expertise and resources to achieve shared goals
  • Analyze customer feedback and metrics, using data-driven insights to inform decision-making and improve customer satisfaction
Qualifications
  • Bachelor's degree in Business Administration or related field
  • Minimum 5 years of experience in customer service, with at least 2 years in a leadership role
  • Proven track record of success in improving customer satisfaction and loyalty
  • Exceptional communication, problem-solving, and decision-making skills
  • Strong organizational and time management abilities


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