Senior Benefits Delivery Specialist

16 hours ago


Quezon City, National Capital Region, Philippines beBeeCustomer Full time ₱900,000 - ₱1,200,000
Job Overview

Senior Service Deputy Account Manager role available.

This position involves first-level response and resolution of escalated issues with external and internal customers. Optimize delivery of benefits and services by providing support and guidance to existing and potential customers.

Key responsibilities include managing overall delivery of benefits and services, providing expertise and customer service support, identifying and resolving operational problems, investigating claims and customer service issues, and ensuring compliance with company policies and procedures.

Required Skills and Qualifications
  • Bachelor's Degree in a relevant field (preferably PHRN)
  • 2+ years of client account management experience
  • 1+ year of claims processing experience
  • Intermediate level of proficiency with MS Word and Excel
Preferred Qualifications
  • Experience with UNET, COSMOS, FACETS or NICE claims platforms
  • Project management skills
  • Proficiency in MS PowerPoint

As a Senior Service Deputy Account Manager, you will be responsible for delivering exceptional customer service and resolving complex issues in a timely manner.

Benefits

Optum is an equal opportunities employer and offers a competitive salary and benefits package.

Other Information

The Company may adopt, vary or rescind its policies and directives in its absolute discretion.



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