Remote Technical Assistance Expert

2 days ago

General Santos, Soccsksargen, Philippines beBeeCustomerSupport Full time ₱50,000 - ₱100,000

Technical Support Specialist

">
  • ">
  • We are seeking a skilled and customer-focused technical support specialist to provide technical assistance and troubleshooting support for various clients across industries.">
">Job Description">

This role involves responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through solutions with patience and professionalism.

">
  • ">
  • Responsibilities include:">
">
  • ">
  • Responding to inbound technical support requests via phone, chat, or email">
  • Diagnosing and troubleshooting hardware, software, and network issues">
  • Guiding customers through step-by-step solutions and escalating complex issues when necessary">
  • Documenting all customer interactions accurately in the system">
  • Maintaining up-to-date knowledge of products, services, and support procedures">
  • Ensuring customer satisfaction by providing timely and effective resolutions">
  • Following company protocols and security guidelines when handling sensitive information">
  • Collaborating with internal teams to improve support processes and customer experience">
  • Meeting performance metrics including resolution time, customer satisfaction, and attendance">
">Required Skills and Qualifications">

The ideal candidates possess:

">
  • ">
  • High school diploma or equivalent">
  • Previous call center experience">
  • Work from home experience">
  • Strong command of the English language">
  • Typing speed of 20+ WPM">
  • High speed internet connection">
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)">
  • Familiarity with Windows operating systems">
  • Skilled in troubleshooting and follow-up">
  • Able to multitask and self-manage effectively">
  • Excellent interpersonal skills">
">Benefits">

Candidates must be authorized to work in the country where the job is based. A Level II background check and/or security investigation may be required.

">

Candidates must also be willing to submit to drug screening.

">

Subject to program and location of the position.

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