Remote Work Opportunities for Technical Support Experts

1 day ago


General Santos, Soccsksargen, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000
Technical Support Specialist

We're seeking skilled and customer-focused remote technical support specialists to provide technical assistance and troubleshooting support for various clients across industries.

This role involves responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through solutions with patience and professionalism. Strong proficiency in English, both written and spoken, is required.

Candidates must have prior call center experience and reside within a reasonable distance from the office.

You'll also need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience
Key Responsibilities

Respond to inbound technical support requests via phone, chat, or email

Diagnose and troubleshoot hardware, software, and network issues

Guide customers through step-by-step solutions and escalate complex issues when necessary

Document all customer interactions accurately in the system

Maintain up-to-date knowledge of products, services, and support procedures

Ensure customer satisfaction by providing timely and effective resolutions

Follow company protocols and security guidelines when handling sensitive information

Collaborate with internal teams to improve support processes and customer experience

Meet performance metrics including resolution time, customer satisfaction, and attendance



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