Remote Technical Assistance Specialist
3 days ago
MCI delivers tailored solutions to meet client needs. We seek skilled and customer-focused technical support representatives to provide assistance and support for various clients across industries.
Key Responsibilities:
- Respond to inbound technical support requests via phone, chat, or email.
- Diagnose and troubleshoot hardware, software, and network issues.
- Guide customers through step-by-step solutions and escalate complex issues when necessary.
- Document all customer interactions accurately in the system.
- Maintain up-to-date knowledge of products and services.
Requirements:
- High school diploma or equivalent.
- Previous call center experience.
- Work-from-home experience.
- Strong command of the English language.
- Typing speed of 20+ WPM.
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Familiarity with Windows operating systems.
- Strong troubleshooting and follow-up skills.
- Able to multitask and self-manage effectively.
- Excellent interpersonal skills.
What You Can Expect:
- Comprehensive health coverage.
- Dental coverage.
- Free meals during training.
- Career growth and learning opportunities.
- Performance and loyalty bonuses.
- Opportunities for growth and promotion.
- Company-sponsored social events.
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