Retail Operations Manager

17 hours ago


Davao City, Davao, Philippines Purge Coffee Roaster Full time

At Purge Coffee Roaster, we are seeking a skilled Retail Operations Manager to oversee the daily operations of our store.

About the Role

This is an exciting opportunity for a results-driven individual who can lead and motivate a team to achieve high levels of productivity and customer satisfaction.

Key Responsibilities:
  • Team Leadership:
    • Serve as a point of contact for staff concerns or questions during their shift.
    • Train, coach, and motivate employees to maintain high levels of productivity and morale.
  • Operational Management:
    • Oversee daily operations, including opening and closing procedures.
    • Ensure proper cash handling and secure transactions.
    • Monitor and manage inventory levels, restocking as needed.
    • Address operational challenges promptly to ensure smooth functioning.
  • Customer Service:
    • Deliver exceptional customer service and resolve complaints or issues effectively.
    • Maintain a clean, organized, and welcoming environment that promotes a positive customer experience.
  • Compliance and Safety:
    • Enforce company policies, procedures, and safety standards during each shift.
    • Maintain compliance with local regulations (e.g., health and safety, labor laws).
  • Performance Monitoring:
    • Track team performance and provide feedback to management.
    • Ensure employees meet productivity and service standards.
Requirements
  • Experience: Prior experience in a supervisory or leadership role, preferably in a retail, food service, or customer-facing environment.
  • Skills: Strong communication, problem-solving, and organizational skills.
  • Traits: Ability to remain calm under pressure, reliable, and adaptable.


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