Operations Manager
2 weeks ago
We are a dynamic and growing organization committed to delivering exceptional customer service. Our team is passionate about leading by example and fostering a positive work environment.
At TORCH Solutions, we offer a competitive salary range of $80,000 - $110,000 per year, depending on experience. In addition to a comprehensive benefits package, including health insurance coverage and generous paid time off, we provide opportunities for career development and advancement.
Job DescriptionThe Operations Manager will oversee the day-to-day operations of the team, ensuring seamless and coordinated customer experiences. This role involves:
- Coaching, mentoring, and developing team members to reach their full potential
- Setting clear goals and objectives, and driving teams to achieve them
- Liaising with other departments to ensure effective communication and collaboration
- Generating and analyzing performance reports to drive continuous improvement
To succeed in this role, you will need:
- A minimum 3 years of experience in a supervisory or team leadership role within a customer service environment
- Strong communication and interpersonal skills, with the ability to motivate and inspire a team
- Excellent problem-solving and decision-making abilities, with a focus on delivering results
- Proficient in data analysis and reporting, with the ability to interpret and act on performance metrics
In addition to a competitive salary and comprehensive benefits package, we offer:
- Opportunities for career development and advancement
- Engaging team-building and social activities
- Discounts on our training and development programs
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