Operations Management Lead
1 month ago
We are a dynamic company seeking an experienced Operations Management Lead to join our team.
Salary: $80,000 - $110,000 per annumJob DescriptionKey Responsibilities:- Manage and be accountable for professional employees and/or supervisors
- Coordinate and supervise daily/weekly/monthly activities of team members
- Set priorities for the team to ensure task completion and performance goals are met
- Coordinate work activities with other supervisors, managers, departments, etc.
- Identify and resolve operational problems using defined processes, expertise and judgment
- Provide coaching, feedback and annual performance reviews as well as formal corrective action
- This role offers a challenging and rewarding experience
- You will need to stay positive at all times especially in difficult situations
- Opportunities for growth and development
- College Graduate (Non-Negotiable)
- At least 2 years Senior Operations Manager under a BPO Voice International Account
- Experience in handling a team headcount of at least 300+ FTEs
- Preferably with Six Sigma Certification
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