Senior Customer Engagement Lead

5 days ago


Quezon City, National Capital Region, Philippines Cobden & Carter International Full time

Cobden & Carter International seeks a highly skilled Senior Customer Engagement Lead to join our team. This role is responsible for overseeing the customer service operations and ensuring that high-quality standards are met.

We are looking for an experienced professional who can lead by example, motivate teams, and drive results in a fast-paced environment.

Key Responsibilities:

• Oversee customer service operations, including managing staff, setting goals, and monitoring performance

• Develop and implement strategies to improve customer satisfaction, loyalty, and retention

• Collaborate with cross-functional teams to ensure seamless communication and delivery of services

• Analyze data and metrics to identify trends, opportunities, and areas for improvement

• Make informed decisions to drive business growth and profitability

Requirements:

• Bachelor's degree in Business Administration, Marketing, or related field

• At least 2-3 years of experience in customer-facing roles, preferably in a BPO company

• Proven track record of leadership and team management skills

• Excellent communication, problem-solving, and analytical skills

Working Conditions:

• Night shift schedule

• Onsite work setup

Salary:

₱35,000 - ₱50,000 per month (depending on experience)



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