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Talented Customer Engagement Specialist

1 month ago

Makati City, National Capital Region, Philippines Dynamic Talent Solutions Full time
About the Role

We are seeking a skilled and dedicated Talented Customer Engagement Specialist to join our team at Dynamic Talent Solutions.

Job Summary

This is a fantastic opportunity for a customer-focused professional to excel in a dynamic environment, providing exceptional service to clients via various communication channels.

Key Responsibilities:

  • Communicate with customers through phone, email, and chat platforms, ensuring timely and effective resolution of their queries and concerns.

  • Provide knowledgeable responses to customer inquiries regarding products, pricing, and availability, showcasing in-depth product knowledge and a passion for delivering excellent service.

  • Collaborate with internal departments to meet customer needs, fostering strong relationships and driving business growth.

  • Perform data entry tasks in various platforms, maintaining accurate records and adhering to quality standards.

Requirements and Qualifications

To be successful in this role, you should have:

  • A college degree with 1-3 years of overall BPO experience, or relevant education and training.

  • College undergraduates, high school graduates, and senior high school graduates are also encouraged to apply.

  • Experience working in the banking/financial sector or auto-insurance industry is highly desirable.

  • Average to excellent English communication skills, enabling effective interaction with customers and colleagues.

What We Offer

At Dynamic Talent Solutions, we provide a supportive and inclusive work environment that fosters growth and development. As a valued member of our team, you can expect:

  • A competitive salary range: $40,000 - $60,000 per annum.

  • Ongoing training and professional development opportunities.

  • A dynamic and collaborative work culture.

Please note that the estimated salary range may vary based on location and other factors.