Customer Experience Ambassador

24 hours ago

Lipa City, Calabarzon, Philippines beBeeCustomer Full time ₱15,000 - ₱25,000
Expert Customer Support Specialist

This pivotal role involves delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills.

  • Key Responsibilities:
  • Handle customer inquiries in digital and voice channels to provide technical and product support.
  • Ask thoughtful questions to troubleshoot and resolve customer issues, escalating complex problems effectively.
  • Stay up-to-date on product changes, new features, and integrations, proactively expanding knowledge.
  • Validate workflows with peers and identify patterns in customer feedback to inform internal discussions.
  • Take ownership of ensuring customers understand key features and benefits aligned with their goals.
  • Consistently adhere to SLAs, meeting key performance metrics such as resolution time and CSAT.
Required Skills and Qualifications
  • Minimum proven experience of 2 years in at least one entry-level tech Customer Support or Technical Support role.
  • Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues.
  • Ability to adapt to change and remain flexible in a dynamic work environment.
  • Excellent English communication skills, both written and verbal, with an empathetic approach.
  • Proficiency with support tools, including live chat and ticketing systems along with processes and metrics like resolution time, customer satisfaction (CSAT), and ticket volume trends.
  • Demonstrated ability to manage time effectively and adhere to SLAs.
  • Proficiency in tailoring technical explanations for non-technical audiences.
Preferred Qualifications
  • Background in SaaS or technology-focused roles.
  • Experience analyzing customer feedback to inform product or process improvements.
  • Familiarity with tools like Jira, Salesforce, and REST API integrations.
  • Strong foundational knowledge of integration and filtering systems.
  • Basic programming knowledge.

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