Customer Experience Ambassador

1 day ago

Lipa City, Calabarzon, Philippines beBeeCustomerSupport Full time $18,000 - $24,000
About Traackr

Here at our company, we strive to create a customer-centric environment where every individual is empowered to make a meaningful impact. Our team of dedicated professionals is passionate about delivering exceptional support and fostering long-lasting relationships with our clients.

We're looking for a highly skilled Customer Support Specialist who shares our vision and is eager to take on new challenges. This role offers the perfect opportunity for someone who is not only tech-savvy but also has excellent communication skills and a proven track record of providing top-notch customer service.

Job Description

The successful candidate will be responsible for delivering comprehensive training sessions, conducting onboarding programs, and resolving technical issues in a timely and efficient manner. As a key member of our support team, you'll work closely with internal stakeholders to ensure seamless collaboration and alignment with company goals.

As a Customer Support Specialist, you'll possess in-depth knowledge of our products and services, enabling you to provide expert guidance to users. You'll excel at simplifying complex concepts, leveraging insights to contribute significantly to our product roadmap, and working collaboratively with cross-functional teams to drive business success.

Responsibilities
  • Demonstrate a deep understanding of our products and services to provide expert guidance to users.
  • Facilitate the onboarding process for new customers, including account setup and implementation.
  • Conduct training and working sessions with customers to optimize their utilization of the Traackr platform.
  • Deliver timely and clear responses to users, utilizing problem-solving skills to efficiently address complex technical issues.
  • Collaborate with internal teams to escalate and resolve customer issues effectively.
  • Work closely with Customer Success Managers and the Operations team to align our service level with company strategy.
  • Identify recurring issues and gather customer feedback to contribute to product improvement.
  • Assist the broader Customer Success team with various ad-hoc client projects.
Requirements
  • Bachelor's degree.
  • Familiarity with influencer marketing platforms is a plus.
  • 2+ years of experience in SaaS customer support, Marketing, Communications, or Client Services.
  • Exceptional written and verbal communication skills are essential for supporting clients across multiple channels and collaborating effectively with internal teams.
  • Must have the ability to tailor communication to different audiences and simplify complex topics.
  • Demonstrated proficiency in public speaking and delivering compelling presentations.
  • Strong analytical skills, adept at using Microsoft Excel or Google Sheets.
  • Genuine passion for technology and a keen interest in exploring product intricacies.
  • Essential qualities include self-motivation, quick learning ability, resourcefulness, attention to detail, and a collaborative mindset.
  • Fluent in English, French, or Spanish; other languages are welcome.

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