Medical Imaging Navigator

1 week ago

Tarlac City, Central Luzon, Philippines beBeeCare Full time $90,000 - $120,000
Job Description

Pearl is a comprehensive radiology network revolutionizing access to affordable and high-quality medical imaging. We empower healthcare providers with seamless radiology solutions that drive efficiency and improve patient care.

Key Responsibilities
  • Care Coordination (80%)
    • Ensure a professional and welcoming patient experience as the first point of contact.
    • Collect, verify, and update patient information accurately while ensuring confidentiality.
    • Schedule appointments efficiently and conduct initial screenings to direct patients appropriately.
    • Manage patient records in electronic medical record systems, ensuring compliance with regulations.
    • Respond to patient inquiries via phone, email, and chat with empathy and clarity.
    • Provide pre-appointment instructions and ensure patients understand documentation and insurance requirements.
    • Coordinate with healthcare professionals, insurance teams, and staff to ensure smooth patient flow.
  • Provider Partnership (20%)
    • Conduct outreach and present Pearl's value proposition to acquire provider partnerships.
    • Handle high outbound call volumes effectively.
    • Maintain accurate outreach records in customer relationship management software.
    • Track and report key performance indicators (calls, emails, meetings, conversion rates).
    • Share insights on prospect feedback and market trends to improve strategies.

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