
Care Coordination Specialist
16 hours ago
This is a full-time remote position with a standard Monday to Friday, 9AM–5PM US Eastern Time schedule.
As a Care Operations Associate, you will play a pivotal role in our care coordination efforts, ensuring precision and empathy in managing patient records and medical documentation. Your key responsibilities will include serving as a liaison between families, healthcare providers, and hospitals, facilitating timely communication and document retrieval to support seamless care delivery. This role demands strong organizational skills, attention to detail, and a deep commitment to confidentiality, compliance, and compassionate service.
Key Responsibilities:- Manage patient documents and ensure timely, accurate distribution of medical records.
- Serve as the primary point of contact for communication with healthcare providers, hospitals, and medical facilities.
- Request and follow up on medical records, diagnostic reports, and imaging studies via calls and emails.
- Support families in scheduling visits and coordinating care delivery processes.
- Build meaningful relationships with parents as part of the support team.
- Collaborate with internal teams and departments to ensure a cohesive experience.
- Bachelor's degree in nursing, healthcare administration, medical records management, or a related field (preferred).
- Minimum 2+ years of experience in administrative or operations roles (e.g., Care Delivery Administrator, Operations Specialist, Care Coordinator).
- Strong organizational skills and attention to detail.
- Ability to multitask and solve problems creatively.
- Commitment to delivering exceptional results and exceeding expectations.
- Comfortable with dynamic responsibilities and cross-functional support.
- Proficient in CRM platforms such as Salesforce, with hands-on experience navigating Google Drive and other cloud-based tools for document management and communication.
- Families First We prioritize the needs of our clients and their families above all else, providing personalized support and compassion in every interaction.
- Urgency with Precision We understand the importance of meeting deadlines and delivering high-quality results in a fast-paced environment.
- Relentlessly Resourceful Our team is adaptable and innovative, finding creative solutions to complex challenges and maximizing limited resources.
- Purpose with Positivity We foster a positive and supportive work environment that encourages collaboration and growth.
- Driven to Redefine What's Possible We are committed to pushing boundaries and exploring new approaches to deliver exceptional outcomes.
- Competitive Compensation Packages We offer attractive rewards and benefits that reflect the value we place on our employees' contributions.
- Generous Paid Time Off We provide ample opportunities for rest and relaxation, ensuring our team members can recharge and return to their roles refreshed.
- Team Bonding We believe in building strong relationships within our team and fostering a sense of community and belonging.
- Set Up for Success We invest in our employees' development and success, providing the necessary tools and resources to excel in their roles.
- Growth Opportunities We encourage career advancement and professional growth, offering various opportunities for development and training.
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