Technical Infrastructure Manager

2 weeks ago

Mandaluyong City, National Capital Region, Philippines beBeeItSupport Full time $40,000 - $60,000
IT Operations Specialist Job Description

We are seeking a skilled IT Operations Specialist to provide technical assistance and support to end users within our organization.

The primary focus of this role will be managing basic to intermediate tasks in the Microsoft 365 Admin Center and Azure AD, while also providing general hardware and software support to ensure smooth operations for all employees.

This role involves managing user accounts, security configurations, and access controls within Microsoft 365 and Azure AD. You will also provide technical support and troubleshooting for end users' hardware and software issues, including laptops and other peripheral devices.

You will respond promptly to user inquiries, diagnose, and resolve technical problems efficiently, and escalate complex issues to appropriate teams if necessary.

Additional responsibilities include assisting users with software installations, updates, and configuration settings, ensuring compatibility and compliance with organizational policies.

Cross-functional collaboration is also required to implement and maintain IT infrastructure, including network connectivity, email systems, and security measures.

You will perform regular system maintenance, including monitoring and optimization of system performance, security patches, and software updates.

Accurate documentation of IT procedures, user guides, and knowledge base articles for self-help resources is also a key responsibility.

Required Skills and Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
  • Proven experience as an IT Support Specialist or similar role, with a focus on Microsoft 365 and Azure AD administration.
  • Strong knowledge of Microsoft 365 applications, such as Exchange Online, SharePoint, Teams, and OneDrive, and ability to troubleshoot related issues.
  • Familiarity with Azure AD, including user management, security groups, conditional access, and single sign-on configurations.
  • Proficiency in Windows and macOS operating systems, hardware troubleshooting, and software installation and configuration.
  • Excellent problem-solving and analytical skills, with the ability to diagnose and resolve technical issues independently or by collaborating with relevant teams.
  • Strong communication skills, both written and verbal, to effectively assist end users and communicate with vendors.
  • Ability to prioritize and multitask in a fast-paced environment, managing multiple requests and projects simultaneously.
Benefits

A career as an IT Operations Specialist offers numerous benefits, including the opportunity to work with cutting-edge technology, collaborate with cross-functional teams, and develop your skills and expertise.

You will have the chance to make a real impact on our organization's success and contribute to the delivery of high-quality services to our customers.

Others

Please note that this job description is not an exhaustive list of duties and responsibilities. The selected candidate will be expected to adapt to changing circumstances and priorities as needed.

We are an equal opportunities employer and welcome applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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