
Leading Open Source Database Experts
13 hours ago
We are seeking a highly skilled and experienced Database Support Lead to join our team. As a key member of our organization, you will be responsible for leading a high-performing team of Technical Support Engineers across time zones.
Your focus will be on operational excellence, technical quality of service, and the growth and effectiveness of your team. You will help shape the day-to-day delivery of high-end, consultative support for open source database technologies like MySQL, MongoDB, PostgreSQL, and Redis.
Key Responsibilities:- Lead a high-performing team of Technical Support Engineers
- Mentor and coach engineers through technical and non-technical challenges
- Manage scheduling, coverage, escalations, and rotation planning
- Promote accountability, learning, and consistency within your team
- Drive continuous improvement in operations and service delivery
- Track KPIs such as SLA performance, response/resolution times, CSAT, and internal process adherence
- Comfort working across time zones and cultures
- Prior experience as a Technical Support Engineer or DBA
- Experience managing or leading remote or globally distributed teams
- Strong technical depth in Linux and open source databases
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Contract Database Expert
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