Customer Support

2 days ago

Angeles City, Central Luzon, Philippines beBeeData Full time ₱45,000 - ₱60,000
Job Title: Customer Support & Data Entry Specialist

We are seeking a highly skilled Customer Support & Data Entry Specialist to manage orders, process data accurately, and deliver exceptional customer service.

Key Responsibilities:
  • Order Management: Enter, update, and verify orders, ensuring accuracy.
  • Customer Service: Respond to inquiries, resolve order issues, and provide excellent support via chat, email, and phone.
  • Inventory Management: Maintain stock accuracy, update inventory levels, and synchronize data across platforms.
  • Returns & Refunds: Process return requests, coordinate replacements, and handle refund transactions.
  • Data Entry & Reporting: Ensure accurate entry of order details, customer information, and financial transactions into the seller account.
  • Third-Party Coordination: Communicate with suppliers and logistics partners to ensure timely deliveries.
  • Account Monitoring: Track performance, report discrepancies, and optimize workflows.
Qualifications & Skills:

Experience in e-commerce order processing or a similar platform.

Strong proficiency in data entry with high accuracy and attention to detail.

Excellent customer service skills with experience in chat, email, and phone support.

Knowledge of inventory management and order tracking systems.

Proficiency in Microsoft Office, Excel, and Google Sheets for tracking sales and reports.

Ability to multi-task and prioritize tasks in a fast-paced environment.

Strong written and verbal communication skills in English.

Problem-solving mindset to handle complaints and order discrepancies.

Preferred Qualifications:
  • Prior work with similar platforms or e-commerce companies.
  • Experience with Avaya, Salesforce, Citrix, or OA Genius tools for e-commerce support.
  • Background in inventory management for online stores.

The ideal candidate will be proactive, have excellent time management skills, and be able to adapt to changing priorities.

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