Customer Support Specialist

2 days ago

Angeles City, Central Luzon, Philippines beBeeCustomerCare Full time $40,000 - $60,000
About the Role

As a key member of our Customer Experience team, you will be responsible for gathering information from customers, ensuring their continued support and success after implementing our HR product.

Key Responsibilities
  • Respond to and resolve customer tickets, calls and queries related to the HR Platform in a timely manner
  • Assist and collaborate with the wider squad and support team to provide best practice system use and education to customers
  • Proactively analyse product functionality, understand platform logic, and test to identify user errors and root causes, staying aware of product changes and enhancements
  • Conduct triage of customer support issues and assign to the appropriate team or resolve where possible
  • Escalate bugs or product logic/functionality concerns as necessary, in collaboration with seniors/team leads
  • Work with customers across multiple channels (email, chat, phone) to understand organisational workflow and how the platform can support people processes
  • Use internal tools to maintain records, investigate tickets, and reference customer interactions in accordance with Service Level Agreements

This role requires strong problem-solving skills, attention to detail, and excellent communication skills. If you are a motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply.

Requirements
  • 1–2 years of experience in a fast-paced customer service/support environment across live chat and email
  • Relevant payroll experience (e.g., Australian)
  • Prior experience in a SaaS customer experience environment
  • Exposure to working in fluid, high-change, high-velocity environments
  • Strong verbal and written communication skills

We offer a remote working environment with flexible hours, access to cutting-edge tools, and a collaborative, outcomes-driven team. We celebrate diverse perspectives and experiences, and we invite people of all backgrounds and identities to apply for this position.

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