Customer Support Professional

2 days ago

Angeles City, Central Luzon, Philippines beBeeCustomerExperience Full time ₱25,000 - ₱35,000
Job Role

We are seeking a highly skilled Customer Experience Representative to support our global crowdfunding platform for Muslims.

The ideal candidate will play a key role in adhering to customer inquiries based on urgency and complexity, actively engaging with new customers to facilitate their onboarding process and offer comprehensive solutions to their queries.

  • Support customers via direct chat or phone.
  • Respond to all messages within the set SLA.
  • Follow all guidelines and protocol to approve and review campaigns in a timely manner.
  • Prioritize responses to tickets accordingly based on urgency, level of support needed, and complexity.
  • Follow up on all voicemail or missed chats within 24 hours.
  • Add 'Outreach to new customers and help them onboard within agreed SLA.
  • Respond to resolve customer queries in a holistic manner.
  • Use the CRM to take diligent notes and add context to customer data.

Essential Skills and Qualifications

  • Great decision-making skills and judgment: Make sound decisions in the best interests of our customers and the company.
  • Experience with CRM/account management software: Familiarity with CRM tools to manage customer interactions and data effectively.
  • Dependable: Consistently adhere to shift times and schedules to ensure uninterrupted customer support.
  • Aware of Muslim community nuances/challenges: Understand the cultural and community dynamics that may affect our customers' experiences.
  • Strong communication skills: Communicate complex information in a user-friendly manner, ensuring customers easily grasp the solutions provided.
  • Problem solver: Demonstrate a commitment to finding innovative solutions to challenges and delivering an excellent customer experience.
  • Ownership: Proactively seek ways to enhance our overall user experience and improve internal processes.
  • Empathy: Show a strong sense of empathy towards our users, maintaining an upbeat and supportive attitude.

Requirements

  • Relevant Experience: Have 1-2 years of Customer Service experience.
  • Conflict Resolution Experience: Previous experience in effectively resolving customer disputes and conflicts while maintaining a positive customer relationship.
  • Team Player: Collaborative mindset with the ability to work effectively in a team, supporting colleagues and contributing to a harmonious work environment.
  • Time Management Abilities: Strong time management skills to juggle multiple customer interactions and tasks simultaneously, ensuring all are handled efficiently and within deadlines.
  • Compliance Knowledge: Familiarity with industry-specific regulations and compliance standards related to online fundraising and crowdfunding platforms, ensuring that all customer interactions are in line with legal and ethical requirements.
  • Attention to Detail: Meticulous attention to detail in documenting customer interactions, ensuring accuracy in data entry, and preventing errors.

LaunchGood Vision

Our vision is to be a wellspring of solutions and values shared by Muslims across the world, helping them raise funds for their campaigns through our global crowdfunding platform.

  • Customer Support Professional

    2 days ago

    Angeles City, Central Luzon, Philippines beBeeCustomerSupport Full time ₱5,000 - ₱7,000

    We are seeking an exceptional customer support professional to join our team. The ideal candidate will be responsible for providing top-notch service, resolving client inquiries, and ensuring high levels of client satisfaction.Your Key ResponsibilitiesAssist in managing inbound client inquiries and troubleshooting issues faced by clients.Gain a deep...

  • Professional Customer Support Specialist

    2 days ago

    Angeles City, Central Luzon, Philippines beBeeCustomerSupport Full time ₱600,000 - ₱1,000,000

    Job DescriptionWe are seeking a skilled professional to fill the role of Customer Support Representative. This position requires an individual who can effectively communicate with customers, resolve issues in a timely and professional manner, and provide product information.Key Responsibilities:Respond to customer inquiries via phone, email, or chatResolve...

  • Customer Service Representative

    1 week ago

    Angeles City, Central Luzon, Philippines SUNRISE SEARCH & SUPPORT INC Full time $20,000 - $30,000 per year

    About the role Sunrise Search & Support Inc. is seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team. In this full-time role, you will be providing exceptional customer service to our clients from the comfort of your own home. Our virtual process allows you to work flexibly while still being a vital part of...

  • Customer Support Professional

    2 days ago

    Angeles City, Central Luzon, Philippines beBeeCustomerSupport Full time $40,800 - $67,200

    We are seeking an individual who embodies exceptional communication skills and a passion for delivering top-notch customer support. In this role, you will be the face of our organization, working closely with customers to provide tailored solutions and ensure their experience is truly outstanding.About the PositionWe are looking for someone who remains calm...

  • Technical Customer Support Professional

    2 days ago

    Angeles City, Central Luzon, Philippines beBeeCustomer Full time ₱357,000 - ₱478,000

    Customer Experience SpecialistEmpowering customers through exceptional support experiences.Job Overview:Provide expert technical assistance to clients via various communication channels.Respond promptly and professionally to customer inquiries and alerts, ensuring timely resolutions.Effectively diagnose, address, and resolve complex technical issues in a...

  • Customer Support Professional

    2 days ago

    Angeles City, Central Luzon, Philippines beBeeCustomerSupport Full time ₱2,000,000 - ₱3,500,000

    About This RoleThis role involves serving as the primary point of contact for learners, clients, and trainers. You will be responsible for ensuring that every interaction reflects a commitment to exceptional service.The ideal candidate will have experience in customer success, client services, or another learner-facing support role. They will possess strong...

  • Customer Support Specialist

    2 days ago

    Angeles City, Central Luzon, Philippines beBeeSupport Full time ₱3,978 - ₱5,425

    Customer Support ProfessionalWe are seeking a skilled Customer Support Professional to join our team.This is an excellent opportunity for individuals who enjoy helping others and providing top-notch customer service.In this role, you will be responsible for assisting customers through various communication channels, including chat and email.You will work...

  • Customer Service Professional

    2 days ago

    Angeles City, Central Luzon, Philippines beBeeTechnical Full time ₱42,000 - ₱64,500

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer support and resolving technical issues in a timely and professional manner.This position involves interacting with customers via various channels to address their inquiries and complaints...

  • Sales Support Professional

    2 days ago

    Angeles City, Central Luzon, Philippines beBeeAdministrative Full time ₱1,942,800 - ₱3,244,600

    Job Title:Sales Support ProfessionalWe are seeking an experienced Sales Support Professional to join our team. As a key member of our sales operations, you will be responsible for streamlining sales processes, preparing quotes, updating orders, generating reports, and ensuring customer satisfaction across borders.Key Responsibilities:Be the go-to support hub...

  • Chief Legal Support Associate

    2 days ago

    Angeles City, Central Luzon, Philippines beBeeparalegaland support Full time ₱500,000 - ₱750,000

    Paralegal/Law Clerk Job OpportunitySeeking a motivated Paralegal/Law Clerk to join our team in a fast-paced, professional environment. This role will involve assisting attorneys at all stages of legal work.