SaaS Technical Support Specialist

6 days ago

Taguig, National Capital Region, Philippines beBeeTechnical Full time ₱5,000 - ₱7,000

Job Overview:

We are seeking a skilled Technical Support Specialist to join our team. This role involves providing round the clock coverage for provisioning and deprovisioning of employee user accounts in SaaS environments.

Responsibilities:

  • Monitor our inhouse ticketing system, acknowledge requests within the defined first response target
  • Access SaaS environments to perform user access provisioning, deprovisioning and changes as well as simple SaaS setup workflows
  • Execute only the defined steps in the runbook, pause and escalate if anything is unclear or out of scope
  • Log every action with notes, request links, and screenshots or other evidence in the system of record
  • Meet service levels for first response and resolution by request type
  • Maintain reliable shift coverage, complete clean handoffs with pending items and owners

Requirements:

  • 1+ years of experience in SaaS technical support, IT helpdesk, or customer service (ideally supporting U.S./EU clients)
  • Strong English communication skills – both written and verbal
  • Familiar with modern SaaS tools (e.g., G Suite, Slack, CRMs, Jira, etc.)
  • Comfortable managing user access for SaaS applications (i.e. Figma, Miro, Salesforce, Slack and so on)
  • Strong attention to detail and consistent process discipline
  • Reliable and steady during low activity periods with strong time management
  • Tech-curious and proactive in learning new tools, updates, and processes

Nice to Have:

  • Experience working for a U.S. SaaS company
  • Hands on experience with access management workflows
  • Familiarity with Okta, Google Workspace or Entra ID
  • Basic understanding of security and compliance practices
  • Ability to spot patterns and suggest small process improvements over time
  • Prior work in a 24/7 support or rotating shift environment

Hiring Process:

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.

Benefits:

At our organization, we value our employees and offer a range of benefits including opportunities for growth, meaningful work, and global reach. You'll have the chance to make an impact on fast-growing startups and dynamic companies from the comfort of your own home.

  • Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
  • Employee as our biggest asset: We are genuinely invested in our people's career and welfare.
  • Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
  • Powering global startups: We've created jobs that empower global start-ups to focus on growth.

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