Expert Technical Support Specialist

2 days ago

Taguig, National Capital Region, Philippines beBeeTechnical Full time ₱6,000 - ₱8,000

Establish your expertise in advanced technical support for global customers on MDM/UEM platforms with our team. As a Senior Technical Support Engineer, you will work on challenging technical issues and collaborate with cross-functional teams across Product, Engineering, and QA.

You will provide L2/L3 support, troubleshoot and resolve complex technical issues efficiently, escalate and collaborate with cross-functional teams to resolve product-related matters, develop knowledge base articles and training materials, mentor junior engineers and share best practices, and handle escalations with urgency and professionalism.

Requirements
  • At least 5 years of experience in technical support (enterprise software/SaaS)
  • Strong experience with VMware Workspace ONE, Microsoft Intune, MobileIron, or IBM MaaS360
  • Excellent troubleshooting and communication skills
  • Familiarity with tools like Zendesk, Freshdesk, Jira, Salesforce
  • Ability to thrive in a fast-paced environment
What We Offer
  • A remote, full-time opportunity
  • Challenging technical issues to solve
  • Collaboration with world-class teams
  • Professional growth and development opportunities
Key Qualifications
  • 5+ years in technical support (enterprise software/SaaS)
  • Strong experience with VMware Workspace ONE, Microsoft Intune, MobileIron, or IBM MaaS360
  • Excellent troubleshooting and communication skills
  • Familiarity with tools like Zendesk, Freshdesk, Jira, Salesforce
  • Ability to thrive in a remote, fast-paced environment

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