Client Support Leadership Role
3 days ago
About enablesGROUP
We enable individuals and families to make informed decisions about their aged care options by providing comprehensive information and personalized support.
Our team of experts leverages cutting-edge technology and industry expertise to connect people with the best care providers, ensuring seamless transitions and optimal outcomes.
At enablesGROUP, we're committed to empowering individuals and families throughout their aged care journey, fostering trust and confidence through exceptional service delivery.
Care Assessment – Team Lead Position Key Responsibilities
This critical role involves leading a team of Care Assessment Officers in delivering exceptional support services to families navigating aged care.
The ideal candidate will be an experienced leader with a talent for inspiring and motivating a high-performing team, driving business growth, and improving operational efficiency.
- Develop and execute plans to drive business growth, improve operational efficiency, and enhance customer satisfaction.
- Leverage industry expertise to inform business strategies and drive innovation.
- Collaborate with cross-functional teams to design and implement process improvements.
- Mentor and develop team members, promoting a culture of excellence and continuous learning.
- Monitor and analyze key performance indicators (KPIs) to inform business decisions and optimize resource allocation.
- Implement effective risk management strategies to mitigate potential threats and capitalize on opportunities.
- Stay up-to-date with industry trends, regulations, and best practices to ensure enablesGROUP remains at the forefront of aged care services.
Your Requirements and Qualifications
To succeed in this challenging role, you should possess:
- Proven leadership experience in a Sales and Customer Service environment.
- Exceptional communication, interpersonal, and problem-solving skills.
- A track record of delivering results-driven solutions and exceeding targets.
- Strong analytical and technical skills, with proficiency in MS Office and other relevant software.
- Experience working in the aged care sector or related fields, with a deep understanding of regulatory requirements and industry best practices.
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