Senior Leadership Role

6 days ago


Manila, National Capital Region, Philippines Alta Resources (Philippines) Corporation Full time
About the Position

This senior leadership role is responsible for managing the customer service team at Alta Resources (Philippines) Corporation. The successful candidate will have a proven track record of leading high-performing teams and driving business growth.

Key Accountabilities:
  • Manage and motivate a team of Customer Care Representatives to deliver exceptional customer service.
  • Develop and implement processes to improve team productivity and efficiency.
  • Provide coaching, guidance, and development to improve or advance performance.
  • Analyze customer feedback to identify areas for improvement and implement changes accordingly.
Requirements:

Education: Bachelor's Degree required.

Work Experience: At least two years of call center, customer service, or sales related experience required. At least two years of previous leadership experience required.

Skills: Excellent English written and verbal skills; strong organizational, time management, and analytical skills.



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