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Field Service Specialist

2 weeks ago

Makati City, National Capital Region, Philippines beBeeService Full time
Service Technician Role Overview

The Service Technician is responsible for performing all service operations on-site, adhering to the service contract requirements, company policies, and KONE processes. Depending on the legislation and work rules applicable in the area, additional requirements may apply.

Key Responsibilities
  • Customer Satisfaction: Ensure quality service and proactive, precise on-site communication (callout ETA, job performed, etc.) to maintain customer satisfaction.
  • Reporting: Accurately and promptly report work done at the equipment level to ensure the accuracy of e-Optimum and Customer Notification.
  • Relationship Building: Maintain excellent relationships with customers, contact persons, and end-users on site, applying the Ambassador attitude.
  • Equipment Safety and Performance: Ensure equipment safety and performance.
  • Site Management: Manage the site environment during service operations.
  • Risk Identification: Identify site risks and communicate them to the supervisor.
  • Action Plan: Take immediate action on site in case of high risk and follow escalation procedures.
Service Operations
  • End-User and Site Safety: Ensure end-user and site safety.
  • Safe Working Environment: Maintain a safe working environment.
  • Safe Working Practices: Follow safe working practices and execute operations according to maintenance and safety instructions.
  • Service Visits: Execute service visits (planned maintenance, callouts, repairs) respecting schedules, time limits, quality standards, and processes.
  • Workload Planning: Plan workload effectively with the service supervisor.
  • Reporting Work Done: Report work done accurately and promptly.
  • Timesheets: Submit timesheets based on work execution.
  • Proximity Stock Management: Manage proximity stock (inventory, transfers, etc.), identify spare needs, and request spares from the supervisor.
  • Service Tooling and Equipment Maintenance: Maintain service tooling, vehicle, instruments, and other equipment in good condition and safety.
  • Feedback and Improvement: Contribute to product, method, and safety improvements through feedback to PCM organization and supervisor.
Leadership/People Management
  • Regular Updates: Provide regular updates to the supervisor on relevant information.
  • Familiarization: Familiarize with all aspects of lift and related technology and attend proposed training.
  • Training and Coaching: Provide training or coaching to nominated persons as required.

We foster an innovative and collaborative culture that values each individual's contribution. Employee engagement, sustainability, ethical business practices, and mutual respect are core to our culture. We offer various opportunities to support your career and personal growth, helping you achieve your goals and maintain a healthy work-life balance.