Customer Experience Specialist

23 hours ago

Manila, National Capital Region, Philippines beBeeCustomer Full time ₱25,200 - ₱32,200

Are you looking for a role that combines excellent customer service skills with strong problem-solving abilities?

Job Description

As a Customer Service Representative, you will be responsible for providing top-notch support to our clients via phone, email, and chat. Your primary goal is to ensure each client has a positive experience, addressing their concerns and finding solutions to their issues.

Key Responsibilities:
  • Respond to inbound and outbound calls, emails, and chats in a timely and professional manner.
  • Provide accurate information and assistance to clients regarding their accounts and services.
  • Proactively identify and resolve customer complaints and issues.

Requirements

To succeed in this role, you must have the following skills and qualifications:

  • 3-5+ years of experience in a customer-facing role, preferably in telecommunications or a similar industry.
  • Excellent communication and interpersonal skills.
  • Able to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Proficient in using technology, such as computers and software applications.

Benefits

As a valued member of our team, you can expect the following benefits:

  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A competitive salary and benefits package.
  • Recognition and rewards for outstanding performance.

About Us

We are a leading financial services company dedicated to revolutionizing access to financial resources for individuals and businesses. Our mission is to provide innovative and effective solutions that empower people to achieve their goals and improve their lives.

Recruitment Process

The recruitment process involves the following steps:

  1. Initial contact: Our Talent Acquisition Coordinator will connect with you to discuss your background and interests.
  2. Interviews and assessment: If there is a fit, you will be scheduled for an interview with the Hiring Manager. Successful candidates will then undergo a background check, including verification of your identity and work-from-home setup.
  3. Offer and onboarding: Once you pass the background check, you will receive your job offer and begin onboarding. This includes scheduling time with our Technical Team to ensure your computer is properly set up for your first day.

  • Customer Experience Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBeeCustomerExperience Full time ₱800,000 - ₱1,200,000

    Job Title: Customer Experience SpecialistAbout the Job:We are seeking a skilled CUSTOMER EXPERIENCE SPECIALIST to join our team. The ideal candidate will have excellent communication skills, be analytical and detail-oriented, and possess the ability to work independently with minimal supervision.In this role, you will conduct transaction monitoring of...

  • Customer Experience Specialist

    3 days ago

    Manila, National Capital Region, Philippines beBeeCustomerExperience Full time ₱600,000 - ₱1,200,000

    Job DescriptionWe are seeking a highly skilled Customer Experience Specialist to join our team. This role is responsible for delivering exceptional customer service through various communication channels, including email, chat, and phone.The ideal candidate will have experience in billing, troubleshooting, and account management, as well as the ability to...

  • Customer Experience Specialist

    6 days ago

    Manila, National Capital Region, Philippines beBeeCustomerCare Full time

    Job DescriptionThe primary role of a Customer Care Specialist is to serve as the main point of contact for customer inquiries, ensuring a seamless and effortless experience. This involves providing expert support, ownership, accountability, and responsiveness to meet customer needs.This position requires a high level of technical knowledge and ability to...

  • Customer Experience Accounting Specialist

    4 weeks ago

    Manila, National Capital Region, Philippines Guesty Full time

    Guesty is looking for a tech-savvy accounting specialist to join our customer solutions team.Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We're a fast-growing global startup that's transforming how the industry works — from guest experience to business growth.With a...

  • Leads Gen Specialist

    1 day ago

    Manila, National Capital Region, Philippines Compass Experience Labs Full time

    OverviewCareer Opportunities with Compass Experience LabsA great place to work.Careers At Compass Experience LabsCurrent job opportunities are posted here as they become available.At Compass, we partner with businesses to determine their needs and provide customized customer care solutions. Our mission is simple: consistently deliver experiences that enhance...

  • Customer Experience Expert

    2 days ago

    Manila, National Capital Region, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000

    We are looking for a professional to provide top-notch support to our customers. As a Customer Support Specialist, you will be the key contact for dealing with customer inquiries and resolving any technical issues they may have.Responsibilities:Provide fast and personalized support to customers via phone, email, or video callWork on a ticket system to ensure...

  • Customer Care and Experience Specialist

    2 hours ago

    Manila, National Capital Region, Philippines Pluxee Full time

    Customer Care and Experience SpecialistApply nowLocation: Manila (Hybrid) | Type: Full-time | Posted: 30+ days ago | Requisition ID: R2674Pluxee is a global leader in employee benefits and engagement, operating in 31 countries. We help companies attract, engage, and retain talent through solutions in Meal & Food, Wellbeing, Lifestyle, Reward & Recognition,...

  • Customer Experience Specialist

    6 days ago

    Manila, National Capital Region, Philippines beBeeCustomer Full time

    Customer Experience ExpertJob Description:We are looking for a skilled and results-driven Customer Experience Expert to join our team. In this vital role, you will focus on building strong relationships with our customers by addressing their concerns, providing solutions, and ensuring a high-quality customer experience.Key Responsibilities:Engage with...

  • Customer Experience Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBeeCustomer Full time ₱250,000 - ₱350,000

    Customer Service RepresentativeThis role involves providing excellent customer service by responding to queries, resolving issues and following up with customers to ensure full resolution. The ideal candidate will have strong communication skills, be able to work in a fast-paced environment and possess a willingness to learn and develop their skills.Key...

  • Customer Experience Specialist – Japanese Speaker

    1 day ago

    Manila, National Capital Region, Philippines Agoda Full time

    OverviewCustomer Experience Specialist – Japanese Speaker (Yokohama, requires relocation to Yokohama)Location: Yokohama, JapanAbout AgodaAgoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of hotels and properties worldwide, plus flights,...