HRIS Support Analyst
3 days ago
We are seeking a Digital HR/SuccessFactors Specialist to join our team in Manila. This is an exciting opportunity to contribute to enhancing efficiency and delivering corporate-wide projects.
Main Responsibilities- Provide expert analysis and resolutions to answer queries related to HR systems.
- Track, route, and redirect cases to relevant SMEs, escalating unresolved questions to the next level of support.
- Support projects and initiatives across the organization, including data retention rules, annual performance management, and development programs.
- Enter system configuration data into relevant systems and serve as a second line of defense regarding data quality.
- Support releases and scheduled system upgrades, performing system acceptance testing to ensure seamless integration.
- Manage tasks with supervision and follow standard operating procedures (SOPs) and Knowledge Based Articles (KBAs).
- Draft user guides, project documentation, system configuration workbooks, UAT scripts, knowledge articles, and other written and visual materials.
- Recommend procedure modifications or improvements as necessary.
- Contribute to a culture of service excellence and continuous improvement.
- A Bachelor's degree in HR, Business Administration, IT, Data Analysis, or a related field is preferred.
- Good understanding of HR processes, HR systems, or data analysis acquired through 3-4 years of relevant working experience in HR, HRIS, HR Business Analysis, or HR Project Management.
- Deep focus on customer service, employee experience, operational excellence, and continuous improvement.
- Agility and eagerness to learn HR systems and obtain system certifications.
- Proficient in English both written and verbal.
- Adept with Microsoft applications, including Word, Excel, and PowerPoint.
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