
Virtual Help Desk Representative
1 week ago
We are seeking skilled professionals to join our team as Remote Technical Support Representatives.
In this role, you will provide technical assistance and troubleshooting support for various clients across industries via phone, chat, or email.
Main Responsibilities:
- Respond to inbound technical support requests and diagnose hardware, software, and network issues.
- Guide customers through step-by-step solutions and escalate complex issues when necessary.
- Document all customer interactions accurately in the system.
- Maintain up-to-date knowledge of products, services, and support procedures.
Required Skills and Qualifications:
- High school diploma or equivalent
- Previous call center experience
- Work from home experience
- Strong command of the English language
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Skilled in troubleshooting and follow-up
- Able to multitask and self-manage effectively
Benefits:
This is a remote opportunity that offers flexibility and autonomy. As a member of our team, you will have access to ongoing training and professional development opportunities.
Others:
Please note that must be authorized to work in the country where the job is based. A background and/or security investigation may be required.
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