Telecommunication Operations Coordinator
7 days ago
**About Us**
Optum is a global organization dedicated to delivering care and improving health outcomes by connecting people with the resources they need. Our team works together to advance health equity on a global scale.
**Job Summary**
We are seeking a skilled Telecommunication Analyst to join our team. As a Telecommunication Analyst, you will be responsible for analyzing request queues, completing service requests in a timely manner, and collaborating with business and IT teams.
**Key Responsibilities**
- Analyze request queues to determine the most effective fulfillment approach.
- Complete service requests using established standards and quality metrics.
- Collaborate with business and IT teams to communicate and execute credentialing related access audits.
- Analyze data trends to identify opportunities for process improvements.
**Requirements**
- 2+ years of experience in IT or business with experience working in a large enterprise environment.
- 1+ years of experience working with contact center telephony platforms such as Genesys, CXOne, Avaya, Cisco, or MS Teams.
- Experience facilitating collaboration across multiple teams.
- Ability to address multiple priorities simultaneously.
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