customer service associate

4 days ago

Bacoor, Calabarzon, Philippines Private Advertiser Full time ₱180,000 - ₱360,000 per year

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to answer customer questions or resolve complaints.

KEY RESPONSIBILITIES:

Take personal ownership to resolve a customer requests.

*Requires accuracy and attention to details.

*Must demonstrate the ability to manage multiple service requests with strict time limits on an ongoing basis.

*Ability to learn and adjust quickly to changes in process.

*Escalate issues related to customer inquiry or other in a timely manner, and appropriately.

*Quickly respond to Manager/Lead request to support workload redistribution.

QUALIFICATIONS:


• Atleast Highschool Graduate


• Have good English communication skills


• With or without BPO experience

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