Global IT Support Specialist

1 day ago


Mandaue City, Central Visayas, Philippines beBeeTechnical Full time ₱300,000 - ₱500,000
Job Summary

Our organization seeks an experienced Technical Support Analyst to join our team. This role will involve troubleshooting, diagnosing and resolving IT issues for global remote workers.

Key Responsibilities:
  • Interact with global analysts via phone, email, instant message, etc. to understand their IT issues.
  • Log tickets with clear documentation of all actions performed in near real-time.
  • Maintain a CSAT score of 98/100 based on user feedback.
  • Ensure timely resolution of incidents and maintain a high level of customer satisfaction.
Requirements:
  • Excellent written and oral communication skills.
  • Comprehensive experience with Mac OS and Windows.
  • Efficiency in utilizing general office applications (MS Office applications) and communication tools (Email Clients, Corporate Instant Messaging).


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