Tech Support Representative Position

2 days ago


General Santos, Soccsksargen, Philippines beBeeCustomerSupport Full time $40,000 - $60,000

Job Summary:

Customer Support Specialist

We are seeking a skilled Customer Support Specialist to provide top-notch support to our clients. The ideal candidate will have excellent communication skills, be fluent in English, and possess a strong ability to troubleshoot technical issues.

Key Responsibilities:
  • Respond to customer inquiries via phone and email in a timely manner
  • Utilize Zendesk, ShipStation, and BigCommerce to manage customer support tasks
  • Follow structured guides to resolve issues or escalate when necessary
  • Provide clear, empathetic solutions to customer concerns
  • Assist in creating and updating troubleshooting documentation
  • Offer basic guidance related to cars and car parts
  • Previous experience in a tech troubleshooting environment is an asset
  • Familiarity with technical software and systems is preferred
Requirements:
  • Fluent English language skills with strong verbal and written communication abilities
  • Strong problem-solving skills and attention to detail
  • Ability to work independently and as part of a team
  • Flexible schedule with availability for 4-5 hours per day, 5 days a week

How to Apply:

Please submit your resume and a brief message explaining your relevant experience and qualifications.



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