Workforce Planning and Scheduling Expert

1 day ago


Taguig, National Capital Region, Philippines IOPEX Technologies Philippines - Taguig Full time
Workforce Planning and Scheduling Expert

We are seeking a highly skilled Workforce Planning and Scheduling Expert to join our growing team. As a key member of our workforce management team, you will be responsible for planning and scheduling the workforce to meet the required capacity for our programs.

Key Responsibilities:

Plan and schedule the workforce to meet the required capacity for our programs

Manage performance of a team comprised of a Workforce Lead and Workforce Analysts

Forecast resource requirements and create a seat capacity planning

Requirements:

Must have at least 2-3 years of experience as a Workforce Supervisor or Manager

Must have experience in handling a team of leads and workforce analysts

Ability to properly handle escalated complaints and diffuse conflict

Ability to learn new concepts and quickly, and remain current with the technology and tools that support the requirements of the team

What We Offer:

Competitive salary package

Exciting employee engagement activities

Learning sessions every week

Fast career growth

Accessible location

HMO

OT/Holiday pay

Leave credits

Leave conversions

Night differential

Uncapped annual appraisal

2 days off

And most importantly, you'll be part of a growing company with dynamic and engaging team.

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