Workforce Planning and Scheduling Expert
1 day ago
We are seeking a highly skilled Workforce Planning and Scheduling Expert to join our growing team. As a key member of our workforce management team, you will be responsible for planning and scheduling the workforce to meet the required capacity for our programs.
Key Responsibilities:
Plan and schedule the workforce to meet the required capacity for our programs
Manage performance of a team comprised of a Workforce Lead and Workforce Analysts
Forecast resource requirements and create a seat capacity planning
Requirements:
Must have at least 2-3 years of experience as a Workforce Supervisor or Manager
Must have experience in handling a team of leads and workforce analysts
Ability to properly handle escalated complaints and diffuse conflict
Ability to learn new concepts and quickly, and remain current with the technology and tools that support the requirements of the team
What We Offer:
Competitive salary package
Exciting employee engagement activities
Learning sessions every week
Fast career growth
Accessible location
HMO
OT/Holiday pay
Leave credits
Leave conversions
Night differential
Uncapped annual appraisal
2 days off
And most importantly, you'll be part of a growing company with dynamic and engaging team.
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